King County seeks community input for new approach to in-person services



SUMMARY Most in-person services at King County were halted in early 2020 by the COVID-19 pandemic, and the rise of the delta variant has kept those services virtual. In addition, with work to close the Administration Building in downtown Seattle now underway, agencies formerly in the building will need to relocate. The county is using this extended pause as an opportunity to reimagine the customer experience by launching a community survey to help guide plans for a new centralized services site.

STORY With COVID-19 infections causing concern across the region, King County will continue to provide most services virtually (largely online, by phone, or by mail) until further notice. This extended pause on in-person services is also enabling the county to close the Administration Building in downtown Seattle and move affected agencies to other sites.

To help guide plans for a new centralized services site, King County is inviting the community to participate in a survey, found at bit.ly/KCServiceSurvey. This survey, which is 100% anonymous and should take less than ten minutes, is an opportunity for residents to provide input and help reimagine the customer experience at King County. The new location is expected to include services such as vehicle and vessel licensing, document recording, property assessments, treasury, vital statistics, taxi and TNC permitting, public records, and more.

The survey will be open until October 1. The new centralized services site is planned to open in the spring of 2022. Details about the facility will be announced as the opening date approaches.